I used to think that when people talked about the “legendary Apple customer service” that there was plenty of hyperbole thrown in for good measure. Until it happened to me with my broken MacBook Pro hinge.
When the iPhone 4S was announced on October 4th, there was much gnashing of teeth by Apple fanboys and stock market analysts about how this “lackluster” iPhone refresh was going to allow competitors to overtake Apple. That without a re-designed case and bigger screen and more storage and…and…and. All of the rumors (and the subsequent [...]